I love social software and interesting data.
I'm 28. I love cooking and trying new food.
I live in Brooklyn, NY Bayonne, NJ.
Contact me at david.lifson@gmail.com.
I'm the co-founder of Postling, a unified dashboard for small businesses.
It's important to me to give back to the startup community, so if you are interesting in hearing my thoughts about your startup, sign up for my office hours or send me an email.
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Of course, the counterargument to the CTO’s revelation, lobbied primarily by the helpdesk staff, was that many users are simply lazy, stupid, or lazy and stupid, and no amount of improvement could ever change that. Not that it mattered, though. The CTO was determined and set a new policy that all client issues were to have “problem/improvement” reports written about them, and that all reports were to be reviewed at the higest level. Being the loyal employees that they were, Dudley and his fellow helpdesk technicians began developing these reports.
------------------------------------------------- ISSUE #88274 ------------------------------------------------- Client Issue: "Has ANY person in your company ever Looked at or tryed to READ any maniual man u all something like thet that it's funney even after 7 years I still LAUGH any way some people like Ta know I mean Ya know!" Problem Point: We failed to provide the client with a version of their manual in garbled, unpunctuated non-english. Improvement Goal: Many companies miss the garbled, unpunctuated non-english market segment completely, and we should not be one of them. It's important to remember that for every client that understands "Click the 'submit' button to save your changes", there's another that only understands "klik tHe summit butt on two SAVE yer changez ya know ya know".
