1. 08:08 30th Oct 2009

    notes: 5

    comments:

    reblogged from: hiten

    “Take as much as you’d like”

    hiten:

    kadavyinc:

    That’s what the Southwest flight attendant said as he offered me bags of peanuts. People will naturally police themselves, only taking 1 or 2 bags (I took two), but the offer to “take as much as you like” pays dividends in customer experience.

    P.S. This is written from a Southwest plane - yes, this plane has WiFi (Skype & the like thankfully blocked).

    No amount of traditional advertising can beat this.

     
    1. caterpillarcowboy reblogged this from hiten and added:
      No amount of traditional advertising can beat this.
    2. hiten reblogged this from kadavyinc
    3. kadavyinc posted this
     
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